For HK customers, please visit www.METROSIX.com.hk

Terms & Conditions

Ownership of Site; Agreement to Terms of Use

These Terms and Conditions of Use (the “Terms of Use”) apply to the Metro Inc. web site located at www.metrosix.com, and all associated sites linked to www.metrosix.com by Metro Inc., its subsidiaries and affiliates, including Metro Inc. sites around the world (collectively, the “Site”). The Site is the property of Metro Inc. Limited.

By using or accessing the Site in any way, viewing or browsing the Site, you are agreeing to be bound by these Terms of Service.

Order Acknowledgement, Acceptance, Payment and Delivery

1.1. All orders for products placed by you either online or by other means are subject to acceptance by us, and we may at our discretion accept orders, reject orders, or advise a buyer of our inability to process an order for any reason. We may send a buyer an acknowledgement of receipt of an order, by email, or another medium (including telephone, fax or in person) as we see fit. Acknowledgement by email of receipt of your order is usually automatically generated and does not constitute an acceptance of the order. You should ensure that the information you submit to us in your order is accurate and complete to the best of your ability. Fulfillment of your order is dependent and conditional upon stock availability, payment and possibly other areas including, but not limited to an address, or credit card check.

1.2. Whilst it is our intention to keep our website up to date and error free, product description, or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled and will correspond this fact to you by email, to the email address that you provided to us at the time of your order.

1.3. We accept payment via the PayPal and other third-party secure system. Note that if payment is made via PayPal, your credit card is charged immediately by the PayPal organisation, regardless of whether or when stock is available. If you cancel or change your order and a refund is required, note that PayPal procedures may delay this longer than our normal service. Also note that any commission charged by PayPal in conjunction with placing an order is not refundable.

Delivery

2.1. Delivery times given on this website are for indicative only, actual delivery times may vary depending on the destination. We cannot guarantee delivery on that day or accept liability for deliveries made outside this timeframe, as we rely on third parties to facilitate our customer deliveries for us.

2.2. You understand and agree that you shall not be entitled to withdraw or modify any commitment made for the purchase of products from MetroSix once that commitment has been made for any reason, including without limitation, due to any delay in delivery.

2.3. Please make sure you supply correct shipping address to avoid unnecessary delay in delivery and possible resending. We do not accept liability for delay in the event that there is no one to receive the order at the delivery address. Customer will be liable for any additional resending costs.

Custom duty and import tax

3.1. Delivery to other countries outside Hong Kong is considered importation.

3.2. Please note that your local custom authority may charge you with custom duty, import tax and additional related charges. The buyer, as importer is responsible for the aforementioned charges. We have no control nor guarantee the amount of duty that is liable to each country Please check with your local authority in regards to this cost BEFORE entering into purchase contract with us.

Pricing, Product Description and Availability

4.1. We reserve the right to change the price for displayed and ordered goods as we see fit. If a price for an ordered item is corrected due to exceptional or uncontrollable circumstance, customers will be informed of the change before payment is processed and offered the opportunity to cancel / amend their order to their preference. We may offer price reductions for promotional items from time to time at our discretion. Credits will not be offered for items that have been ordered before a promotional price has been launched, unless we deem this to be so.

4.2. Because of the dynamic nature of technology and markets (e.g. exchange rate variations and other variables beyond our control), prices, product versions, details and availability are subject to change on a continual basis without prior notice.

Product Description and Color

5.1. Descriptions and specifications of products shown on our website are taken directly from information supplied by manufacturers. Products are supplied as named and described. Where a product description is accompanied by an illustration of the packaging or product itself, that illustration is for illustrative purposes only and may not look identical to the product to be supplied.

5.2. We have made every effort to display the colors of our products accurately as they appear at this website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. We do not warrant that the product descriptions are accurate, complete, reliable, current or error-free.

Liability

6.1. We shall not be liable to you or any related party, whether in contract, tort (including negligence) or otherwise, for any business or personal loss including loss of profits (whether direct or indirect), data, revenue, goodwill, convenience, equipment/device/machinery/vehicle functionality, travel arrangements, third party claims or for any other incidental or consequential loss, that you may suffer as a result of the purchase, use or ordering of, goods from us.

6.2. Any other liability shall be limited to the price paid for the goods.

Risk and title

7.1. The Products will be at your risk from the time of delivery.

7.2. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

Termination

8.1. The Terms of Use are effective until terminated by Metrosix, and Metrosix may terminate this agreement and your access to the Website at any time without notice.

8.2. In the event of termination, you are no longer authorised to access the website, but all restrictions imposed on you, licenses granted by you and all Metrosix disclaimers and limitations of liability set out in the Terms of Use will survive.

Events outside our control

9.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

9.2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

9.2.1. strikes, lock-outs or other industrial action;

9.2.2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

9.2.3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

9.2.4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

9.2.5. impossibility of the use of public or private telecommunications networks;

9.2.6. the acts, decrees, legislation, regulations or restrictions of any government.

9.3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

General

~ Metrosix is not liable for any loss suffered in connection with the use of this website or a linked website. This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers.

~ We reserve the right to decline any order for any reason.

~ We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.

~ You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our written permission.

~ All the contents and intellectual property rights (including use of trademarks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorised by us or our licensors.

~ Any unauthorised use of material on this site is strictly prohibited.

~ We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.